Reply to a Google review in 30 seconds
Paste the review, enter the rating: the AI suggests three replies to adapt, for positive and negative reviews alike.
Why reply to every review
A reply speaks as much to the customer who wrote it as to everyone reading your profile before visiting. A restaurant that replies shows it listens, and Google takes it into account for local visibility.
Positive reviews deserve a personal thank-you; negative reviews, a calm reply that acknowledges the issue and offers a solution.
How to reply well to a negative review
Thank the customer, apologise for their experience without long justifications, then invite them to contact you directly to put things right. Stay factual: the reply is public and read by your future customers.
Never reply in the heat of the moment and never mention the customer's personal data. The tool's suggestions are a starting point: adapt them to what really happened.
Frequently asked questions
Is the tool really free?
Yes, with a few generations per day and no sign-up. SpinWinGo users also get reply suggestions right in their dashboard, for every synced review.
What happens to the review text?
It is sent to our AI provider only to write the replies, and SpinWinGo does not keep it. Do not paste personal data other than the customer's first name.
Can I post the reply as is?
Better to read it and adapt it: add a detail about the visit, the dish or the team. A personalised reply has far more impact than a generic text.
Should I reply to reviews without a comment?
A short thank-you is enough. Just paste a sentence such as "5-star review with no comment" to get a suitable suggestion.